This Privacy Policy explains how VeyoHost (“VeyoHost,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information in connection with veyohost.com, the customer portal at go.veyohost.com, and our hosting services.
1. Controller / company details
VeyoHost
1111B S Governors Ave STE 23840
Dover, Delaware, USA
Privacy and support contact: support@veyohost.com
2. Information we collect
Information you provide
- Account and profile details (name, email, company, phone, billing address)
- Payment and invoicing information processed by our payment providers
- Support tickets, chat or email correspondence, and attachments you send
- Content and configuration data you store on hosting accounts (websites, databases, email settings)
- Team member invitations and role assignments you configure
Information collected automatically
- Device and browser information, IP address, approximate location derived from IP
- Pages visited, referral URLs, and interaction events on our marketing site and portal
- Language preference cookie and similar technical cookies (see our Cookie Policy)
- Security and abuse-prevention signals (login attempts, firewall events, malware scan results)
Information from third parties
- Payment processors (payment status, limited billing metadata)
- Infrastructure and security providers supporting delivery of the services
- Public or customer-provided DNS and domain information needed to configure hosting
3. How we use information
We use personal information to:
- Provide, operate, secure, and improve hosting and portal services
- Process orders, renewals, invoices, and customer communications
- Provide support, migrations, and account administration
- Detect fraud, abuse, malware, and security incidents
- Comply with law, enforce our Terms, and protect our rights and users
- Send service notices; send marketing only where permitted and with an opt-out
4. Legal bases (where applicable)
Where GDPR or similar laws apply, we rely on one or more of: contract performance, legitimate interests (security, service improvement, communications), consent (where required, such as certain cookies or marketing), and legal obligation.
5. How we share information
We do not sell personal information. We may share information with:
- Infrastructure, CDN, email, backup, and security vendors that process data on our instructions
- Payment processors and accounting tools needed for billing
- Formspree, which receives and delivers messages submitted through our public contact form
- Professional advisers under confidentiality obligations
- Authorities when required by law or to protect rights, safety, or the platform
- A successor entity in connection with a merger, acquisition, or asset sale
A current list of key subprocessors is published on our Subprocessors page. When we process customer personal data on your behalf as a processor, our Data Processing Addendum also applies.
Hosting content you publish on the public internet is, by nature, publicly accessible.
6. International transfers
VeyoHost is based in the United States. Data may be processed in the United States and in other countries where our providers operate. Where required, we use appropriate transfer safeguards.
7. Retention
We retain account and billing records for as long as your account is active and for a period afterward as needed for legal, tax, security, and dispute purposes. Hosting data is retained while the service is active and may be deleted after cancellation according to our operational retention windows. Support records may be kept to maintain service history.
8. Security
We implement administrative, technical, and organizational measures appropriate to the risk, including access controls, transport encryption, malware scanning tools, and infrastructure isolation practices. No method of transmission or storage is completely secure.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or export personal information, and to object to certain processing or withdraw consent. To exercise rights, email support@veyohost.com. You may also lodge a complaint with a supervisory authority where applicable.
California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and to opt out of “sale” or “sharing” as those terms are defined by law. We do not sell personal information in the conventional sense.
10. Children
Our services are not directed to children under 16, and we do not knowingly collect personal information from them.
11. Third-party links and installed software
Our site or portal may link to third-party sites. Applications you install on hosting accounts may collect data under their own policies. We are not responsible for those practices.
12. Changes
We may update this Privacy Policy by posting a revised version with a new date. Material changes will be indicated on this page or communicated when practical.
13. Contact
VeyoHost
1111B S Governors Ave STE 23840
Dover, Delaware, USA
support@veyohost.com